Regulations
All cooperation terms
Order Regulations:
Last updated: 18.05.2026
1. General provisions
a) These Regulations define the rules of cooperation between Artur Przybył operating under the name Afixo (hereinafter: the “Service Provider”) and the Client, in particular the rules for placing orders, executing Commissions, settlements, copyright, liability of the parties, and the use of the created materials.
b) The Service Provider operates as a natural person conducting unregistered business activity in accordance with applicable legal provisions. If applicable regulations require the registration of business activity, the Service Provider will conduct activity in the appropriate form compliant with the law.
c) The Service Provider provides creative and design services, including in particular worldbuilding, maps, graphic designs, visual identities, narrative documentation, concept materials, and other materials related to the visual and organizational development of the Client’s ideas.
d) The Service Provider helps organize, develop, and visualize the Client’s ideas, but does not take responsibility for creating the entire universe, plot, or presented world as the author of the Client’s concept.
e) The Service Provider may use the assistance of subcontractors in the execution of part of the Commission. The Service Provider is liable to the Client for the actions of subcontractors and for the final result of the Commission.
f) The Client receives information about the involvement of subcontractors and the scope of work performed by them before the start of the Commission’s execution.
g) The parties may conclude an individual agreement regarding a specific Commission. In the scope covered by such an agreement, its provisions take precedence over the Regulations.
2. Definitions
a) Service Provider / Afixo – Artur Przybył providing the services specified in these Regulations.
b) Client – a natural person, company, or other entity entering into an agreement with the Service Provider.
c) Commission – an individually agreed service performed by the Service Provider for the Client.
d) Materials – all content provided by the Client for the purpose of executing the Commission, in particular texts, files, graphics, descriptions, sketches, documentation, and materials related to worldbuilding.
e) Work – the result of executing the Commission, in particular graphic designs, maps, documentation, visual developments, or other materials created by the Service Provider.
f) Subcontractor – a person or entity cooperating with the Service Provider in the execution of part of the Commission.
g) Round of corrections – a one-time submission by the Client of all changes to the presented final version of the Work within the scope consistent with the original arrangements.
h) Technical support – assistance regarding finished files, including in particular resending files, help with damaged files, conversion, or other technical actions that do not affect the design itself.
i) Archiving – periodic storage of files after the completion or cancellation of the Commission.
j) Deposit – part of the remuneration paid before the start of the Commission’s execution in accordance with Article 394 of the Civil Code.
k) Communication channels – a maximum of two methods of contact agreed by the parties used during the execution of the Commission, e.g., email or Discord. Only messages sent through these channels are considered binding for the execution of the Commission.
l) Suspension of the Commission – temporary suspension of the Commission’s execution without its completion.
m) Cancellation of the Commission – termination of the Commission’s execution without issuing files and without granting a license.
3. Placing an order and concluding the agreement
a) An order may be placed via the contact form, electronic message, or other agreed communication channels. [Contact | Order]
b) The agreement is concluded at the moment of:
– acceptance of the cooperation terms by the Client,
– and payment of the deposit by the Client, unless the parties agree otherwise.
c) The Client undertakes to provide only true, complete, and lawful information and materials.
d) The Client bears full responsibility for the legality of the materials provided to the Service Provider, in particular for possessing appropriate copyrights, licenses, or consents.
e) The valuation is prepared after determining the scope of the Commission and is usually presented within 24 hours from the end of the arrangements.
f) The Client has 3 business days to pay the deposit, unless the parties agree otherwise. After this time, the valuation may lose its validity and require re-determination.
g) A Client who is a consumer is informed that after the start of the service at their express request, they may lose the right to withdraw from the agreement in accordance with Article 38 of the Consumer Rights Act.
h) A minor Client may conclude an agreement only with the consent of their statutory representative.
4. Order execution process
a) Execution of the Commission begins after the deposit has been credited and actual design work has started.
b) Execution deadlines are indicative and may change in the event of:
– changes to the scope of the Commission,
– delays on the Client’s side,
– force majeure,
– technical or random problems independent of the Service Provider.
c) During execution, the Client receives ongoing insight into the progress of work in the form of previews, screenshots, or other working materials.
d) During execution, the Client may report comments and corrections within the agreed scope of the Commission.
e) Transparency of execution means constant contact between the parties, the possibility of project consultation, and the possibility of reporting comments on an ongoing basis.
f) The Service Provider undertakes to maintain contact with the Client and provide information regarding execution no less frequently than once every 3 business days, unless the nature of the work requires a longer time to complete a specific stage.
g) Saturday, Sunday, and public holidays are not treated as business days.
h) If the Client does not respond in the agreed communication channels:
– after 3 business days the Commission may be suspended,
– after 7 business days the Commission loses its priority and goes to the end of the queue,
– after 10 business days the
Service Provider may cancel the Commission due to the Client’s fault.
i) If the Client informs in advance about planned absence, this period is not counted as lack of contact.
j) In the case of delays resulting from the Client’s actions or lack of actions, the execution deadline is automatically extended by the time corresponding to the delay.
k) Acceptance of the project occurs only when the Client explicitly confirms that the presented version of the project is final or ready to complete a given stage.
l) Acceptance of part of the project does not mean automatic acceptance of the entire Commission.
m) After completion of the Commission, the Client receives the right to report technical corrections under Technical Support, valid for 14 calendar days from the date of completion of the Commission.
n) Along with the transfer of the Work, the Client receives a summary file with all details of their order.
5. Payments and financial terms
a) Standard payment is divided into:
– 50% deposit before the start of work,
– 50% after acceptance of the final version of the project.
b) The Client is obliged to pay the second part of the remuneration within 3 business days from receiving information about the completion of the Commission, unless the parties agree otherwise.
c) Available payment methods may include bank transfer, BLIK, PayPal, Wise, or other agreed methods.
d) The settlement currency is determined individually between the parties.
e) Deposit:
– is forfeited in the case of cancellation of the Commission due to the Client’s fault,
– is refunded in double the amount in the case of cancellation of the Commission due to the Service Provider’s fault,
– is refunded in full in the case of force majeure.
f) If the Client does not pay the second part of the remuneration on time:
– files are not issued,
– the license is not granted,
– the project is moved to the archive for 14 days,
– after payment of the arrears within this time, the Client receives the project on standard terms,
– after 14 days the Service Provider may permanently delete the project.
g) In the case of cancellation of the Commission due to lack of contact from the Client, a new order and new valuation are required.
h) In the case of partial execution of the Commission before its cancellation due to the Client’s fault, the Service Provider has the right to remuneration corresponding to the work performed.
6. Copyright and licensing
a) Moral rights to the Work remain with the Service Provider.
b) The Client receives the license only after:
– full payment for the Commission,
– and delivery of the final files by the Service Provider.
c) Until both of the above conditions are met, the Client has no right to use the project other than viewing it as part of the Commission’s execution.
d) The license is non-exclusive, perpetual, and non-transferable.
e) The Client may use the Work in their private and commercial projects, in particular in books, games, animations, marketing materials, or other larger projects.
f) The Client may modify the project only to the extent necessary for its use in the target project.
g) The Client may not:
– sell the Work as a separate product,
– resell the project itself,
– sublicense the project,
– transfer rights to the project to third parties, unless the parties agree otherwise before the start of execution.
h) Open files are provided only after prior arrangement, and the Service Provider has the right to charge an additional fee for their preparation.
i) The Service Provider may refuse to release part or all open files if their transfer is impossible, excessively difficult, or could violate the rights of the Service Provider or subcontractors.
j) The Service Provider is not responsible for changes made by the Client in open files or for the consequences of such changes.
k) The Client may share the project with their team, printing house, or collaborators only to the extent necessary to implement their own project.
l) During execution, the Client may share previews of the project with third parties only for consultation and opinions.
m) The Service Provider has the right to publish completed projects in their portfolio, including cancelled projects, but only:
– in visual form,
– without disclosing confidential information,
– without publishing detailed lore or Client data, unless the parties agree otherwise.
n) The Client may report individual confidentiality rules or a ban on publishing the project in the portfolio before the start of the Commission.
o) Where possible, when using the project, the Client should credit the author by providing the Service Provider’s full name and website address.
p) It is prohibited to use the projects for training AI models or datasets without the explicit consent of the Service Provider.
q) The Service Provider does not use AI directly to create the Client’s projects by default. Only auxiliary use of AI without transferring the Client’s materials is permitted.
7. Corrections and changes to the project
a) The price of the Commission includes one round of corrections, unless the parties agree otherwise.
b) Corrections must be reported within 7 business days from the delivery of the final files.
c) Corrections may only concern changes consistent with the original project arrangements.
d) Changes that significantly alter the project concept or go beyond the scope of the Commission are treated as a new Commission.
e) The Service Provider may refuse to make corrections if:
– they are unnecessary,
– they go beyond the arrangements,
– they change the project assumptions,
– they were reported after the deadline.
f) The time for implementing corrections is determined individually, however one round of corrections cannot take longer than the original execution of the Commission.
g) Priority corrections performed out of sequence may require an additional fee.
h) Corrections under Technical Support must be reported within 14 calendar days from the date of completion of the Commission, unless the parties agree otherwise.
i) Corrections under Technical Support may only cover technical issues of the order, i.e., resending files, file conversion, help with damaged files, correction of defects in the project in accordance with guidelines from other entities, e.g., a printing house, etc.
j) The Service Provider has the right to offer the Client an individual validity period for Technical Support.
8. Cooperation with other creators and redirecting commissions
a) The Service Provider may use the assistance of subcontractors.
b) The Client receives information about the scope of work performed by subcontractors before the start of execution.
c) Subcontractors are obliged to maintain confidentiality on the same terms as the Service Provider.
d) The Client does not bear additional costs resulting from the involvement of subcontractors, unless the parties agree otherwise. e) Contact with subcontractors requires the consent of both parties.
9. Complaints and liability
a) The Client may file a complaint regarding:
– technical errors,
– non-compliance of the project with the arrangements,
– defects in execution,
– culpable delays.
b) A complaint may not concern:
– subjective aesthetic assessment of an accepted project,
– changes made by the Client,
– consequences of the Client’s business or marketing decisions,
– actions of third parties independent of the Service Provider.
c) A complaint should be reported within 14 calendar days from the completion and full settlement of the Commission.
d) Complaints are considered within 7 business days.
e) In the case of a justified complaint, the Service Provider may propose:
– corrections,
– a discount,
– partial or full refund, depending on the details of the complaint.
f) The Service Provider’s liability is limited to the value of the given Commission to the extent permitted by applicable law.
g) The Service Provider is not responsible for the further use of the project by the Client after its delivery.
h) The Client is obliged to present the summary file of the Commission when filing a complaint.
10. Withdrawal from the agreement and termination of cooperation
a) A Client who is a consumer may withdraw from the agreement in accordance with applicable legal provisions.
b) The Service Provider may refuse to accept or start a Commission without giving a reason.
c) The Service Provider may refuse to execute a Commission in particular when:
– it violates the law,
– it violates third-party copyrights,
– it promotes illegal content,
– it promotes content offensive to social groups,
– the proposed execution deadline is unrealistic,
– the proposed cooperation terms are grossly unfair,
– the Service Provider has no available dates.
d) Political, controversial, or NSFW content in itself does not constitute grounds for refusal, provided that it does not violate the law or the provisions of the Regulations.
11. Personal data (GDPR) and file archiving
a) The administrator of personal data is the Service Provider.
b) Data is processed solely for the purpose of executing the Commission, contact with the Client, payment processing, and fulfilling legal obligations.
c) Data may be transferred to subcontractors or technical service providers only to the extent necessary to execute the Commission.
d) The Client’s data and materials are treated as confidential from the moment they are provided.
e) The Client has all rights arising from GDPR.
f) Files related to the Commission are stored:
– on the working drive during execution and for 7 days after completion of the Commission,
– then for 14 days in the archive,
– in the case of payment issues or lack of contact, the project may be moved directly to the archive for 14 days,
– after this time, the files may be permanently deleted.
g) The Service Provider may store visual results of their work longer for portfolio purposes, without storing the Client’s data or confidential materials.
12. Confidentiality
a) All materials, information, and arrangements provided by the Client are treated as confidential.
b) Confidentiality covers in particular lore, scenarios, project documentation, working materials, and project-related information.
c) The confidentiality obligation applies to both the Service Provider and subcontractors.
d) Confidentiality applies during the execution of the Commission and after its completion for the archiving period, unless the parties agree otherwise.
13. International cooperation
a) The Service Provider may execute Commissions for Clients from different countries.
b) Currency, payment method, and settlement method are determined individually.
c) Costs of currency conversion and transaction fees are borne by the Client, unless the parties agree otherwise.
d) The Regulations are drawn up in Polish. In the case of translations, the Polish version remains binding.
e) Deadlines and business days are determined in accordance with the arrangements of the parties.
14. Final provisions
a) Polish law applies to agreements concluded on the basis of these Regulations.
b) For Clients who are consumers, the mandatory provisions of European Union law also apply.
c) The parties undertake to resolve disputes amicably in the first instance.
d) If amicable resolution of the dispute proves impossible, the competent court will be the one in accordance with applicable legal provisions.
e) The Regulations constitute the basis of cooperation between the Service Provider and the Client from the date of their publication or the date indicated as “Last updated”.